Policies

• This document applies to all PPP (Dial-Up) Accounts as well as web site hosting accounts and/or other Internet accounts. Dialup-Internet.com is a "TTLC Internet" brand.

   

  Section 1 - ACCOUNTS & BILLING

  Transferability

  A DIALUP-INTERNET.COM account does not extend to any other person, corporation, or entity. A DIALUP-INTERNET.COM account is non-transferable. Login names and passwords are not to be shared with outside parties.

  Multiplicity of Use

  No more than one dial-up connection can be used at any time for each login account. If, at any time, more than one instance of an account is found, the account will be suspended immediately for security reasons.

  Extent of Use

  An "unlimited" access account does not constitute a dedicated connection. DIALUP-INTERNET.COM intends it to be for an unlimited amount of time "manually" making use of the connection. (ie. a human sitting at the computer) An inactivity time-out of thirty minutes has been engineered in the PPP daemon to ensure fair access to all customers. Any attempt to bypass such measures is a breach of this policy and will be billed as a dedicated account. (examples of such measures are: ping daemons, IRC, and mail bots. )

  Payment

  The preferred method of payment is automatic debiting of credit cards or debit cards. E-mail billing is also available as is paper billing. E-mail and Paper billing customers will be charged $3.95 per bill. Billing is available in 1, 12 or 24 month intervals. The billing charge will not be levied on 12 or 24 months customers.
  
  

  Checks or EFT transactions returned for non-sufficient funds or for whatever reason will result in a $15 handling charge. Credit cards which are declined because of inadequate credit availability will result in a $15 handling charge.

  Late-Payment

  Accounts not paid by the invoice statement due date or within 5 days of a scheduled credit card or EFT debit date will automatically be charged a $2.00 Late Fee. Late accounts will be Suspended until payment in full is received or acceptable payment arrangements have been made with the billing department.

  Non-Payment

  Accounts 30 days overdue are subject to termination without further notice. If payment is made after termination, a reinstate fee equal to the setup fee will be imposed. Terminated accounts having a balance due will be sent to a collection agency.

  Telephone Charges

  DIALUP-INTERNET.COM will not be held responsible for any telephone charges (long distance, local long distance, etc.) that may apply as a result of using the service. The user should ensure that his/her computer is accessing a dial-up number which is local to that user.

  Back Up of Data

  DIALUP-INTERNET.COM will not be held responsible for loss of any emails, web hosting sites, ftp sites, list server data, or any other data stored on DIALUP-INTERNET.COM's server. Customer is responsible for any and all necessary backups of their data.

   

  Section 2 - CONDUCT & USE OF NETWORK

  Security

  Any attempt to violate the security, stability, integrity of any DIALUP-INTERNET.COM server is strictly prohibited. The customer is responsible for any and all files contained in (and under) his/her directory.

  Netiquette

  DIALUP-INTERNET.COM customers must abide by the terms and policies of any service to which he/she connects. Obtaining these policies is the direct responsibility of the customer. DIALUP-INTERNET.COM customers must abide by the net-wide accepted rules of Internet conduct.

  SPAM

  SPAM is defined as any unwanted and unsolicited transmission of data through email and usenet newsgroups. It includes but is not limited to:

  • advertisements for goods and services
  • chain letters and multi level marketing
  • off topic postings to mailing lists or newsgroups
  • any message sent to more than 5 newsgroups or 3 listservs
  •  

  Promotion of web sites hosted by DIALUP-INTERNET.COM via spamming is considered spamming even if the spam did not originate from DIALUP-INTERNET.COM or pass through DIALUP-INTERNET.COM facilities.
  
  

  DIALUP-INTERNET.COM will charge the account $75 per hour (Minimum $300) for time spent identifying spammers, answering complaints and other activities associated with stopping spamming activities.

  Storage of Materials

  "Storage of illegal or pornographic materials (or material which DIALUP-INTERNET.COM deems obscene) on DIALUP-INTERNET.COM's servers, or the transmission of said materials over DIALUP-INTERNET.COM's network is prohibited.

  Fraud

  Tampering with the return address or route report on an e-mail message or Usenet news message is prohibited. Anonymous transmissions of any sort are prohibited.

  Technical Support

  The customer is responsible for a basic working knowledge of his/her operating system/interface (Windows or MAC). Technical support representatives are not responsible for general computer support. Any technical assistance given to the customer, outside the bounds of Internet service, is at the discretion of the representative

  On-Line Services & Internet Software

  While known to work well over the DIALUP-INTERNET.COM network, DIALUP-INTERNET.COM does not provide technical support for connection to propriety online services. Examples of proprietary on-line services would include America Online (AOL), WebTV, Prodigy etc.

  Internet Plus Accounts

  Although commercial entities may utilize an Internet Plus account, the space provided for world wide web page files is for personal use only. Any advertising or promotion on this space is strictly prohibited.

  Indemnity

  The customer agrees to indemnify DIALUP-INTERNET.COM against liability for any and all use of the customer's account.

  General

  DIALUP-INTERNET.COM reserves the right to refuse service to any person or company suspected of violating or which potentially may violate any of the above policies.